:root{--bg:#0f1115;--panel:#171a21;--panel2:#1e222b;--line:#2a2f3a;--txt:#e7e9ee;--mut:#8b93a7;
  --acc:#2fbf71;--acc2:#3b82f6;--warn:#f59e0b;--bad:#ef4444;--in:#232a36;--out:#1f3d2d;--op:#1e2f4d;--sys:#2a2a2a;}
*{box-sizing:border-box}
body{margin:0;font:14px/1.45 system-ui,-apple-system,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--txt);height:100vh;overflow:hidden}
.hidden{display:none!important}
button{background:var(--acc2);color:#fff;border:0;border-radius:8px;padding:8px 12px;cursor:pointer;font:inherit}
button.ghost{background:var(--panel2);color:var(--txt)}
button:disabled{opacity:.5;cursor:default}
input,textarea,select{width:100%;background:var(--panel2);color:var(--txt);border:1px solid var(--line);border-radius:8px;padding:8px;font:inherit}
textarea{resize:vertical}
.mono{font-family:ui-monospace,Menlo,monospace}
.err{color:var(--bad);min-height:1em}
.hint{color:var(--mut);font-size:12px}
.overlay{position:fixed;inset:0;background:rgba(0,0,0,.6);display:flex;align-items:center;justify-content:center;z-index:10}
.card{background:var(--panel);border:1px solid var(--line);border-radius:14px;padding:24px;width:340px;display:flex;flex-direction:column;gap:10px}
.card.wide{width:640px;max-height:90vh;overflow:auto}
.card h2{margin:0 0 6px}

.app{display:grid;grid-template-columns:320px 1fr 300px;height:100vh}
.sidebar{background:var(--panel);border-right:1px solid var(--line);display:flex;flex-direction:column;min-width:0}
.side-head{display:flex;align-items:center;gap:6px;padding:12px}
.brand{font-weight:600;flex:1;display:flex;align-items:center;gap:8px}
.dot{width:8px;height:8px;border-radius:50%;background:var(--bad);display:inline-block}
.dot.on{background:var(--acc)}
.sidebar>input{margin:0 12px 8px;width:auto}
.filters{display:flex;gap:4px;padding:0 12px 8px;flex-wrap:wrap}
.filters button{padding:4px 8px;font-size:12px;background:var(--panel2);color:var(--mut)}
.filters button.active{background:var(--acc2);color:#fff}
.conv-list{overflow:auto;flex:1}
.conv{padding:10px 12px;border-bottom:1px solid var(--line);cursor:pointer;display:grid;grid-template-columns:1fr auto;gap:2px 8px}
.conv:hover{background:var(--panel2)}
.conv.active{background:#243047}
.conv .name{font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.conv .prev{color:var(--mut);font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;grid-column:1}
.conv .time{color:var(--mut);font-size:11px;text-align:right}
.conv .meta{grid-column:2;display:flex;gap:4px;justify-content:flex-end;align-items:center}
.pill{font-size:10px;padding:1px 6px;border-radius:10px;background:var(--panel2);color:var(--mut)}
.pill.human{background:#3b2f6b;color:#d9ccff}
.pill.wait{background:var(--warn);color:#000}
.pill.paid{background:var(--acc);color:#000}
.unread{background:var(--acc);color:#000;border-radius:10px;font-size:11px;padding:1px 7px;font-weight:600}

.thread{display:flex;flex-direction:column;min-width:0;background:var(--bg)}
.empty{margin:auto;color:var(--mut)}
#threadWrap{display:flex;flex-direction:column;height:100vh}
.thread-head{display:flex;justify-content:space-between;align-items:center;padding:12px 16px;border-bottom:1px solid var(--line);background:var(--panel)}
.th-name{font-weight:600;font-size:16px}
.th-sub{color:var(--mut);font-size:12px}
.th-actions{display:flex;gap:8px;align-items:center}
.badge{font-size:11px;padding:3px 8px;border-radius:10px;background:var(--panel2);color:var(--mut)}
.badge.open{background:#143d2a;color:#9be3bd}
.badge.closed{background:#4a1d1d;color:#ffb4b4}
#modeBtn.human{background:#6d4ae0}
#modeBtn.bot{background:var(--acc);color:#000}
.messages{flex:1;overflow:auto;padding:16px;display:flex;flex-direction:column;gap:8px}
.msg{max-width:72%;padding:8px 12px;border-radius:12px;white-space:pre-wrap;word-break:break-word;position:relative}
.msg.in{background:var(--in);align-self:flex-start;border-bottom-left-radius:4px}
.msg.out{align-self:flex-end;border-bottom-right-radius:4px}
.msg.bot{background:var(--out)}
.msg.operator{background:var(--op)}
.msg.system{background:var(--sys);align-self:center;color:var(--mut);font-size:12px;max-width:90%}
.msg .m{display:block;font-size:10px;color:var(--mut);margin-top:4px;text-align:right}
.msg.in .m{text-align:left}
.msg .m .who{margin-right:6px}
.msg.failed{outline:1px solid var(--bad)}
.msg .errtxt{color:#ffb4b4;font-size:11px;margin-top:4px}
.composer{display:flex;gap:8px;padding:12px 16px;border-top:1px solid var(--line);background:var(--panel)}
.composer textarea{flex:1}
.composer-btns{display:flex;flex-direction:column;gap:6px}

.info{background:var(--panel);border-left:1px solid var(--line);padding:12px;overflow:auto;display:flex;flex-direction:column;gap:8px}
.info h3{margin:10px 0 2px;font-size:13px;color:var(--mut);text-transform:uppercase;letter-spacing:.04em}
.field{display:flex;flex-direction:column;gap:3px}
.field label{font-size:11px;color:var(--mut)}
.field input[type=checkbox]{width:auto;align-self:flex-start}
.row{display:flex;gap:6px;flex-wrap:wrap}
.paid-state{font-weight:600}
.paid-state.on{color:var(--acc)}
.stats{font-size:13px;color:var(--mut)}
.sim form{display:flex;gap:6px}
.stats-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}
.stat{background:var(--panel2);border-radius:10px;padding:10px}
.stat b{display:block;font-size:22px}
.stat span{color:var(--mut);font-size:12px}
.pill.parent{background:#1f3d5c;color:#bfe0ff}
.funnel{display:flex;flex-direction:column;gap:4px}
.funnel .f{display:grid;grid-template-columns:200px 1fr 60px;align-items:center;gap:8px;font-size:12px}
.funnel .bar{height:10px;background:var(--acc2);border-radius:5px;min-width:2px}
.report{white-space:pre-wrap;background:var(--panel2);padding:12px;border-radius:10px;font:inherit;max-height:50vh;overflow:auto}
.card.xwide{width:960px;max-height:92vh;overflow:auto}
.row.between{justify-content:space-between;align-items:center}
.tabs button{background:var(--panel2);color:var(--mut)}
.tabs button.active{background:var(--acc2);color:#fff}
.sgroup{margin:14px 0 6px;font-size:12px;color:var(--mut);text-transform:uppercase;letter-spacing:.04em}
.srow{display:grid;grid-template-columns:260px 1fr 36px;gap:8px;align-items:start;padding:6px 0;border-bottom:1px solid var(--line)}
.srow label{font-size:13px}
.srow .h{display:block;color:var(--mut);font-size:11px}
.srow textarea{min-height:60px}
.srow.changed input,.srow.changed textarea{border-color:var(--warn)}
.srow .ov{color:var(--warn);font-size:10px}
.trow{border-bottom:1px solid var(--line);padding:8px 0}
.trow .k{font-family:ui-monospace,Menlo,monospace;font-size:12px;color:var(--mut);display:flex;gap:8px;align-items:center}
.trow .pair{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-top:4px}
.trow textarea{min-height:70px;font-size:13px}
.ok{color:var(--acc)}
@media (max-width:1000px){.app{grid-template-columns:260px 1fr}.info{display:none}}